Personalising your order
How do I personalise my order?
If a product can be personalised there will be boxes on the product page that you can fill in with the information you would like adding to your order.
Can I personalise inside a greetings card?
Sorry, this is not a service we currently offer.
Will my item look like the example?
Previews are available on certain products and are an approximate preview of your order. This is to help you make decisions on your personalisation wording. Your text may differ slightly on the actual card you receive due to font capitalisation and characteristics. Please double check all your text and spelling as some special characters may not be available in the font used. If you have any issues please contact us All examples and previews are to give you We reserve the right to alter the capitalisation of your print to fit in to our designs. Some fonts we use have interesting characteristics, which is why we use them. An example of this is that a couple of fonts have what looks like a lowercase letter when it's actually a capital. Items cannot be returned for this characteristic.
Do I need an account to order?
No, you can checkout as a guest. We recommend you sign up for account to have access to your order history and save your information to save time on your next purchase.
Can I order over the phone?
Unfortunately, we cannot take orders and payment over the phone for security reasons. All orders must be made through our website.
Dispatch & Delivery
When will my order be dispatched?
Your order will be produce and dispatch on the next working day. Royal Mail collects orders from us Monday - Friday. For example, if you place your order on a Wednesday afternoon, this will be collected by Royal Mail on Thursday.
Do you offer next day delivery?
Sorry, this is not a service we currently offer. Please see our delivery page for more information on delivery methods and timescales.
When should my order arrive?
All orders are sent using the Royal Mail 48 service which has a delivery aim of 2 - 3 working days from dispatch. Deliveries can take longer than this in busier times which is Royal Mail delays, not us.
My order has not arrived, what should I do?
Royal Mail aims to deliver orders in 2 - 3 working days from dispatch but it can take longer in busier timer. If your order has not arrive after 5 working days from dispatch then we recommend first contacting your local delivery office incase your order is there waiting for collection or re-delivery arrangements. If it's not there then please contact us on email@example.com with your order number and we will check your order for you.
Returns & Refunds
Can I return my item?
We're unable to accept returns or offer refunds on any personalised items unless we have inadvertently made an error.
My order has been damaged in transit, what should I do?
If your order has been damaged in transit then let us know straight away. Please send us your order number along with pictures of the item and packaging. Once we have received these and confirm the order has been damaged in transit we can offer you a refund or replacement.